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Customer satisfaction surveys
Customer Journey Mapping (CJM)
Creating a Solution the Customer Journey Map Identified
Alignment Of Surveys To Business Drivers
Ongoing Customer Surveys
Solution implementation and Training
Customer Experience Consulting and Lectures
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Case Studies
Case Study – Company About to Lose a Key Client
Case Study – Customer Journey Mapping Ecosystem
Case Study – Global Credit Card Company
Case Study – Global IT Manufacturing Company
Case Study – Healthcare Provider
Case Study – Key Account Strategy
Case Study – Television Network
Case Study – VAR Client
Our Articles
The Pros and Cons of Net Promoter Score
Good and Bad profits – Do your Customers Think you Make Bad Profits?
A Customer Satisfaction Strategy
How to Increase Customer Loyalty & Sales by using a Customer Satisfaction Survey
Map your Customer Experiences and Optimise Revenue
Customer Experiences What to do in an Economic Downturn
Customer Satisfaction is not a Point but a Continuum
Customers are People Too
Do your Customers Like Customer Satisfaction Surveys?
How important is it to have an independent company interview your customers?
In a customer survey how do you determine which customers to interview?
So You Think People Leave Because Of Price? Think Again!
The Problems with a Customer Satisfaction Index and How to Overcome Them
What Are Your Customers Critical Buying Factors?
What is the biggest challenge to exceeding customer expectations?
Customer Relationship Auditing – If you don’t look after your clients your competitors will
Who We Are
Testimonials
Clients’ Customers Comments about Customer Relationship Auditing Process
Clients
Customer Experience is Quality over Effort
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Founder: Douglas MacGregor
Email: d
ouglas@cra.co.za
Contact: +1 903 229 1578
